juli 19

Børsen: KPI = Konstant Pressede Individer

121  kommentarer

Vil jeg blive savnet, når jeg dør?

Det er det spørgsmål, som de fleste mennesker stiller inden de …ja, dør. Det fortalte en hospicesygeplejerske mig engang, da jeg selv var i dyb krise. Den tvivl, der ligger bag spørgsmålet, ser jeg knyttet til to helt essentielle områder i et menneskeliv:

1) Bidrog jeg med noget, som er et tab for fællesskabet, nu hvor jeg er væk?

2) Er jeg elsket?

Det ene i datid, det andet i nutid. Og til begge vil vi naturligvis gerne kunne svare ja. Mere kompliceret er det faktisk ikke at have et liv, der giver dyb mening. Vores udfordring er imidlertid, at vi fylder vores tjeklister med alt for meget, der ikke er knyttet til hverken hvad vi gerne vil bidrage med, eller hvem vi gerne vil dyrke en relation til. Fordi det moderne samfund tilbyder os et ocean af muligheder for distraktion.

Problemet gælder ikke kun privatpersoner. Organisationer bør også være helt skarpe på, hvad de egentlig bidrager med til fællesskabet/markedet? Og om den er elsket? Læs: Foretrækker kunderne os fremfor vores konkurrenter?

Måden de fleste styrer efter successen er ved hjælp af det velkendte begreb KPI, Key Performance Indicators. Målbare tal der skal afsløre, om man når de resultater, man har sat sig for, hvis man skal opnå den ønskede vækst. De fleste KPI’ere er knyttet til økonomi og salg, men de findes også som et evalueringsredskab indenfor andre områder, såsom omsætningshastighed af medarbejdere, ledervurderinger, kundetilfredsmålinger osv.

Brugt rigtigt er KPI’ere et genialt styringsredskab. Men desværre må jeg konstatere, at i alt for mange organisationer, bliver de brugt forkert. Så forkert, at jeg har omdøbt KPI’ere til at stå for Konstant Pressede Individer.

40% af sygefraværet udgøres i dag af enten stress, depression eller angst, hvilket er et udtryk for uacceptable arbejdsvilkår. Både for de mennesker, der selv er i farezonen, og for de kollegaer og det fællesskab, som det går udover, når en medarbejder i en periode må være fraværende, da det øger presset på de, der er tilbage til at løfte gruppens opgaver.

Stress, depression og angst er ikke udelukkende koblet til jobmæssige vilkår; mange bliver stressede af det krydspres, som de oplever mellem arbejde og privatliv. De fleste lever med en daglig forventning om toplevering på alle parametre, både på job og derhjemme, og mange gange er interesserne modstridende, så den enkelte føler sig isoleret og alene om at finde en tålelig balance mellem fx at levere nogle konkrete resultater og samtidig være et socialt og omgængeligt menneske.

Brugt smart er KPI’ere en rolig ramme for, hvornår man er en succes eller ej. Derfor er de ofte motiverende, fordi de vejleder i hvilken retning den enkelte medarbejder OG gruppen skal gå, så man i fællesskab løfter denne succes. Det kan virke kompleksitetsreducerende og det er præcis, hvad de fleste mennesker har brug for i en hypersammensat hverdag.

Brugt usmart bliver de til en kilde til konstant uro. De virker som en destabiliserende kontrol på en organisation, fordi der ikke længere er plads til den frie kreativitet og de selvstændige løsninger. Hvilket giver et dårligt arbejdsmiljø og Konstant Pressede Individer, der ved, at de ikke leverer hverken den ønskede adfærd, attitude eller de rigtige resultater – og som gør dem ensomme i deres individuelle kamp for at opnå resultaterne.

Hvordan bruger I KPI’ere i jeres organisation? Er de alle direkte knyttet til hvilket bidrag I ønsker at give samfundet og markedet? Afspejler de, om jeres kunder vil savne jer, hvis I ikke var på markedet? Eller om medarbejderne og lederne ønsker at være en del af organisationen?

Kig listen over jeres KPI’ere igennem og se, hvor I mangler nogle opbyggende på jeres bidrag og relationer, og smid de ud, som enten ikke er værdiskabende eller blot virker stressende på hele organismen. Øvelsen er ikke nem. Men den er nødvendig.  

Denne kronik er den første i en søndags-seriei Børsen, hvor jeg behandler de seks vigtige karaktertræk, der hjælper os til at være hele mennesker på arbejdet. Mit foredrag Fri os fra succestyranniet, handler bla. om dette. Se mere på

https://www.emiliavanhauen.dk/flx/foredrag/farvel_succestyranni/


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